1. What Information We Collect

When you visit our website, we may collect and process the following data:

• Usage Data: Information about how you use the website (e.g., pages viewed, time spent, browser type, device, IP address).

• Contact Form Submissions: If you submit a contact or demo request form, we collect your name, company, email address, and any additional information you choose to provide.

• Cookies and Tracking Technologies: We may use cookies and similar technologies to analyse traffic and improve the website experience. You can manage your cookie preferences in your browser settings.

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2. How We Use Your Information

We use your data to:

• Respond to contact requests and demo enquiries

• Monitor website performance and usage patterns

• Improve our content and services

• Comply with legal obligations

We do not sell your personal data or use it for automated decision-making or profiling.

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3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Consent: When you submit forms or accept cookies.

• Legitimate Interest: To operate and improve our website and services.

• Legal Obligation: Where required to comply with applicable laws.

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4. How We Share Your Information

We may share data with trusted third parties who help us operate the website, such as:

• Web hosting providers

• Analytics services (e.g., Google Analytics)

• CRM or form processing platforms

These providers are contractually bound to safeguard your data and only use it in accordance with our instructions.

We will not share your information with any third parties for marketing purposes.

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5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law.

For example:

• Contact form submissions are stored for up to 12 months.

• Analytics data may be retained for up to 26 months.

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6. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email privacy@skillsfile.co.uk.

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7. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure.

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8. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal data.

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9. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page, and where appropriate, notified to you by email or through the website.

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