Support Policy for SkillsFile
Effective Date: 8 July 2025 | Last Updated: 8 July 2025
We’re here to help. This Support Policy outlines how users of the SkillsFile mobile application and website can get support and what to expect.
1. Contacting Support
If you need help using the SkillsFile app or have encountered a problem, you can contact our support team at:
Email: support@skillsfile.co.uk
We aim to respond to all support requests as quickly as possible, typically within 1–2 business days.
2. Support Hours
Our support team is available:
Monday to Friday
09:00 – 17:00 (UK time)
Excluding public holidays
3. What We Can Help With
Troubleshooting errors or bugs
Account access or login issues
Questions about features or usage
Reporting problems or feedback
General guidance using SkillsFile
4. What to Include in Your Email
To help us support you faster, please include:
A brief description of the issue
The device and operating system you’re using (e.g. iPhone 14, iOS 17)
Any screenshots (if helpful)
Your account email (if different from the one you’re writing from)
We implement security measures designed to protect your information. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is completely secure.